Shipping Policy

At cozyeazy.com, we are committed to providing fast, reliable, and transparent delivery. Every order is carefully packed and shipped with trusted global carriers to ensure a worry-free experience.

1. Processing Time

  • Handling Time: 1–3 business days (Monday to Friday).

  • Cut-off Time: Orders placed after 2:00 PM (GMT-8, Pacific Standard Time) will be processed the next business day.

  • Note: We do not process or ship orders on weekends or public holidays.

2. Delivery Estimates

Once processed, orders are shipped directly from our facility in China using trusted carriers such as DHL, UPS, USPS, or FedEx.

Region Handling Time Transit Time Total Delivery Time Cost
USA & Canada 1–3 Business Days 10–15 Business Days 11–18 Business Days Free

Note: Delivery times may vary slightly due to customs clearance or carrier delays.

3. Shipping Locations

We currently ship to the following countries:

  • United States

  • Canada

4. Duties & Taxes

  • United States: No additional duties or taxes will be charged at delivery; all costs are included at checkout.

  • Canada: While we strive to include all costs, customers are responsible for any import duties or local taxes required by Canadian customs upon delivery, unless otherwise stated at checkout.

5. Tracking

Once your order ships, you will receive a confirmation email with your tracking number.

  • Tracking Update: Please allow 1-3 business days for the tracking information to update.

  • If you do not receive a tracking email, please check your spam folder or contact us for assistance.

6. Lost or Delayed Items

If your package is significantly delayed or marked as "delivered" but not received, please contact us immediately so we can investigate with the carrier.

7. Damaged Packages

If your item arrives damaged, please follow these steps:

  1. Take clear photos of the item and packaging.

  2. Email us at support@cozyeazy.com within 7 days of delivery.

  3. We will arrange a replacement or refund upon verification.

8. Address Accuracy

Please verify your shipping address at checkout. Cozyeazy.com is not responsible for non-delivery due to incorrect addresses provided by the customer.

  • If you need to correct the shipping address before shipment, please contact us immediately.

9. Contact Us

For any shipping-related inquiries:

  • Email: support@cozyeazy.com

  • Phone: +86 173 5635 1918

  • Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT-8)

  • Address: No. 9 Jiusheng Road, Dongfang E-Commerce Park (Northeast Gate), Jianggan District, Hangzhou, Zhejiang, 310018, China