Shipping Policy

At cozyeazy.com, we are committed to providing fast, reliable, and transparent delivery. Every order is carefully packed and shipped with trusted global carriers to ensure a worry-free experience.

1. Processing Time

• Handling Time: 1–3 business days (Monday to Friday).
• Cut-off Time: Orders placed after 2:00 PM (GMT-8) will be processed the next business day.
• Note: Orders are not processed or shipped on weekends or public holidays.

2. Delivery Estimates

Once processed, orders are shipped directly from our facility in China using trusted carriers such as DHL, UPS, USPS, or FedEx.

Country / Region	Handling Time	Transit Time	Total Delivery Time	Shipping Cost
United States, Canada, United Kingdom, France, Germany, Italy, Spain, Australia, United Arab Emirates, New Zealand	1–3 Business Days	10–15 Business Days	11–18 Business Days	0 USD (Free Shipping)

 

Please note: The 10–15 business day shipping timeframe above applies only to small lighting fixtures suitable for air freight. For large lighting fixtures, orders are shipped via ocean freight, which requires 1–7 business days for production and 3–4 weeks for transit, resulting in an estimated total door-to-door delivery time of 4–6 weeks.

If you require expedited shipping, please contact us at support@cozyeazy.com to calculate the additional shipping costs.

Note: Delivery times may vary slightly due to customs clearance, weather conditions, or carrier delays.

3. Shipping Locations

We currently ship to the following countries and regions. Shipping fees and delivery times are the same for all listed destinations:

• United States
• Canada
• United Kingdom
• France
• Germany
• Italy
• Spain
• Australia
• United Arab Emirates
• New Zealand

4. Duties & Taxes

• United States: No additional duties or taxes will be charged at delivery; all costs are included at checkout.
• Other Countries: Import duties, VAT, or local taxes (if applicable) are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

5. Tracking

Once your order ships, you will receive a confirmation email with your tracking number.

• Tracking Update: Please allow 1–3 business days for tracking information to become active.
• If you do not receive a tracking email, please check your spam folder or contact us for assistance.

6. Lost or Delayed Items

If your package is significantly delayed or marked as delivered but not received, please contact us immediately so we can investigate with the carrier.

7. Damaged Packages

If your item arrives damaged, please:

1. Take clear photos of the item and outer packaging.
2. Email us at support@cozyeazy.com within 7 days of delivery.
3. A replacement or refund will be arranged after verification.

8. Address Accuracy

Please ensure your shipping address is accurate at checkout. Cozyeazy.com is not responsible for failed deliveries caused by incorrect or incomplete addresses provided by the customer.

If you need to update your address before shipment, please contact us as soon as possible.

9. Contact Us

If you have any questions or need assistance, please feel free to reach out to us. We’re happy to help.

Address:
No. 101, Building 27, Beilin Yangjiang Bay,
Jichuan Street, Xuanzhou District,
Xuancheng, Anhui 242000, China

Email:
support@cozyeazy.com