Shipping policy

At cozyeazy.com, we are committed to providing fast, reliable, and transparent delivery. Every order is carefully packed and shipped with trusted global carriers to ensure a worry-free experience.

1. Processing Time

• Handling Time: 1–3 business days (Monday to Friday).
• Cut-off Time: Orders placed after 2:00 PM (GMT-8) will be processed the next business day.
• Note: Orders are not processed or shipped on weekends or public holidays.

2. Delivery Estimates

Once processed, orders are shipped from our fulfillment facilities using trusted carriers such as DHL, UPS, USPS, or FedEx, depending on the product, destination, and shipping method.

Country / Region	Handling Time	Transit Time	Total Delivery Time	Shipping Cost
United States, Canada, United Kingdom, France, Germany, Italy, Spain, Australia, United Arab Emirates, New Zealand	1–3 Business Days	10–15 Business Days	11–18 Business Days	0 USD (Free Shipping)

Please note:

The 10–15 business day shipping timeframe applies only to products eligible for air freight or items that are currently in stock at our U.S. warehouse. These products will be clearly marked on the product page.

For larger lighting fixtures that are not suitable for air freight, orders are typically shipped via ocean freight. Production requires approximately 1–7 business days, followed by 3–4 weeks of transit time, resulting in an estimated total door-to-door delivery time of 4–6 weeks.

If you require expedited shipping, please contact us at support@cozyeazy.com to calculate the additional shipping costs.

Note: Delivery times may vary slightly due to customs clearance, weather conditions, or carrier delays.

3. Shipping Locations

We currently ship to the following countries and regions. Shipping fees and delivery times may vary depending on the product, shipping method, and destination:

• United States
• Canada
• United Kingdom
• France
• Germany
• Italy
• Spain
• Australia
• United Arab Emirates
• New Zealand

4. Duties & Taxes

• United States: No additional duties or taxes will be charged at delivery; all applicable costs are included at checkout.
• Other Countries: Import duties, VAT, or local taxes (if applicable) are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

5. Tracking

Once your order ships, you will receive a shipping confirmation email with your tracking number.

• Tracking Update: Please allow 1–3 business days for tracking information to become active.
• If you do not receive a tracking email, please check your spam folder or contact us for assistance.

6. Lost or Delayed Items

If your package is significantly delayed or marked as delivered but not received, please contact us as soon as possible so we can investigate with the carrier.

7. Damaged Packages

If your item arrives damaged, please:

1. Take clear photos of the damaged item and outer packaging.
2. Email us at support@cozyeazy.com within 7 days of delivery.
3. A replacement or refund will be arranged after verification.

8. Order Cancellation

We understand that you may need to change or cancel your order. To provide flexibility while allowing us to begin order preparation promptly, the following cancellation policy applies:

• Within 24 Hours: Orders may be cancelled free of charge within 24 hours of being placed.
• After 24 Hours: After the 24-hour cancellation period, we may have already begun preparing the lighting fixture, including configuring and preparing the required driver. Therefore, cancellations requested after 24 hours will be subject to a 30% cancellation charge.
• After International Shipment Begins: Once an order has entered the international shipping process or received an international logistics tracking record, the order cannot be cancelled.

If you need to cancel an order, please contact us at support@cozyeazy.com as soon as possible and include your order number. We will confirm whether the order is still eligible for cancellation and advise you of any applicable charges.

9. Address Accuracy

Please ensure that your shipping address is accurate and complete at checkout. Cozyeazy.com is not responsible for failed deliveries caused by incorrect or incomplete addresses provided by the customer.

If you need to update your shipping address before shipment, please contact us as soon as possible.

10. Contact Us

If you have any questions or need assistance, please feel free to reach out to us. We’re happy to help.

Address:
No. 101, Building 27, Beilin Yangjiang Bay,
Jichuan Street, Xuanzhou District,
Xuancheng, Anhui 242000, China

Email:
support@cozyeazy.com